<aside> 💻

https://www.theopsshop.biz

</aside>

<aside> 📩

https://theopsshop.biz/fafo/

</aside>

<aside> 🔗

https://www.linkedin.com/in/nikkimcknight/

</aside>

<aside> 📸

https://www.instagram.com/iamnikkimck/

</aside>

<aside> ☎️

https://theopsshop.biz/contact/

</aside>

<aside>

Headshots

</aside>

To download, hover over each photo, click the three dots, and select “Download”

<aside>

About Nikki

</aside>

Nikki McKnight (she/her) is a customer experience strategist, operations expert, and the founder of The Ops Shop—a consultancy that helps creative brands build seamless, scalable customer journeys that actually feel good to experience (and easy to manage).

With a background in both corporate operations and creative entrepreneurship, Nikki bridges the gap between structure and soul. She’s known for designing adaptive systems that respond to how people think, feel, and behave—not just what they click. Her clients range from e-commerce brands and agencies to founders scaling high-touch offers, and she specializes in turning complex, chaotic delivery models into streamlined, standout experiences that drive retention, referrals, and revenue.

Nikki’s work combines behavioural psychology, smart automation, and a “permission to experiment” mindset that empowers teams to find what works, not just follow what’s trendy. She's not here for one-size-fits-all solutions—she's here to make your systems human again.

When she’s not orchestrating logistical magic, she reads queer romance novels, builds Lego sets, and co-hosts the romance podcast "First Dates & Soulmates"—because successful millennials need hobbies too, right?

Short Form:

Nikki McKnight is a customer experience strategist and founder of The Ops Shop, where she helps creative brands design smarter systems and seamless delivery that actually feel good to use. Her work blends behavioural insight with operational strategy to build customer journeys that drive retention, referrals, and real results—without turning your business into a tech nightmare.

<aside>

About The Ops Shop

</aside>

The Ops Shop helps service-based and one-to-many businesses deliver exceptional, personal experiences at any scale, whether you are serving 10 clients or 1,000. We build the customer journeys and operating systems that let your business grow without losing what makes it special.

Our work blends thoughtful experience design with simple, sustainable operations so your programs, services, and products feel seamless to buy, effortless to navigate, and easy for your team to run. That leads to stronger margins, higher lifetime value, and a delivery engine that stays as human and high-touch as the day you started, only far more scalable.

Scaling should not cost you your creativity, your reputation, or your sanity. Exceptional experiences should be possible at every size.

<aside>

Brand Assets

</aside>

To download, hover over each photo, click the three dots, and click “Download”